Refund policy

ELLENNY SWIM – RETURNS AND EXCHANGES

It is important to us that your swimwear fits you properly and you LOVE it. If you are not satisfied with your purchase you may return your item within 30 days of receipt for a full refund or we will happily exchange for a product of the same value. *Please note all items purchased through a clearance are refundable only no free exchange.

To return or exchange an item(s), contact us at info@ellennyswim.com stating your order number and send your item(s) back to us at the address below:

Ellenny Swim
(C/O Garment and Product Solutions)
PO Box 2180
Mansfield BC QLD 4122
AUSTRALIA

 

US RETURNS ONLY

Ellenny Swim
444 Alaska Avenue
Suite #BPX123
Torrance, CA 90503
USA

(PLEASE WRITE YOUR ORDER NUMBER CLEARLY ON OUTSIDE OF PACKAGE)

Please note return postage is covered by the customer, but one exchange (for full priced items only) is covered if the customer wish to exchange their items (valid for Aust customers only) for the same product. If the customer opts for an exchange and need help with size please send us an email.

To be eligible for a return/exchange:
• Your swimwear must have been delivered to you in the last 30 days.
• All items must be returned unworn, with original tags, hygiene strip in place and packaging intact.
• Package up the item with name and order number.
There are certain situations where returns and exchanges are not granted:
• Any item not in its original condition is damaged for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.
• The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!
• All goods will be inspected on return. We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• We're not responsible for any items that are returned to us by mistake.
• Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Faulty/damaged item
We replace items if they are defective or damaged. If you're looking to return a faulty or incorrect item, please get in touch so we can arrange this for you.

OUR POLICY
Product must be returned or exchanged within 30 days of receipt. 
Product must be unworn and returned in the original condition.
Product must have all tags and hygiene strips in place.
SALE and CLEARANCE items may only be returned for a refund. Postage is covered by the customer.
All returns must include the original packaging, without postal labels.
Gift cards are non-returnable and non-refundable.
For US returns, please clearly write your order number on outside of package.

REFUNDS
All items may be returned for a refund. Refunds will be processed within 7-10 business days of receiving goods. Customer covers the cost of postage.
Refunds will be made according to the method of payment at the time of purchase. Where the purchase was made by a debit or credit card the refund will be made to this card. Please note a refund back onto a debit or credit card can take between 5 and 10 working days.
All refunds are processed in AUD (Australian dollars). 

EXCHANGES
All full priced items may be exchanged once only and will be shipped via standard shipping. Express will incur and extra charge. Item can be changed for exact item or one of same $ value only. If the item you are exchanging is a different priced item then a return must be processed and a new order made for the different item.

STORE CREDIT
Store credits will be provided in the form of a Gift Card. Gift Cards can only be used online. 
Gift Cards cannot be transferred to another person or account.
Any purchase amounts that exceed the value of the Gift Voucher will require an additional method of payment for the remaining balance due.
Gift cards do not expire.