Shipping policy

ELLENNY SWIM – DELIVERY

AUSTRALIAN AND NZ SHIPPING CHARGES
Flat Rate Express Shipping for Aust and NZ of $9.95 on all orders under $200.
FREE Express delivery on all Aust and NZ orders over $200.

REST OF WORLD EXPRESS SHIPPING CHARGES (below 0.5kg)
Asia (12 countries): AUD $34
China: AUD $30
Europe (8 countries): AUD $38
Pacific/Rest of Asia: AUD $34
UK/Ireland: AUD $35
USA/Canada: AUD $32
Rest of World 1: AUD $40
Rest of World 2: AUD $45

REST OF WORLD EXPRESS SHIPPING CHARGES (0.5-1.0kg)
Asia (12 countries): AUD $45
China: AUD $38
Europe (8 countries): AUD $47
Pacific/Rest of Asia: AUD $40
UK/Ireland: AUD $44
USA/Canada: AUD $42
Rest of World 1: AUD $52
Rest of World 2: AUD $60

Shipping Zones:
1. Asia Standard (12 countries)
Hong Kong, India, Indonesia, Japan, Korea, Democratic People’s Republic of, Malaysia, Maldives, Singapore, South Korea, Taiwan, Thailand, Vietnam.
2. China Standard
China
3. Domestic
Australia
4. Major Europe (8 countries)
France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland
5. New Zealand
New Zealand
6. Pacific Islands/Asia (27 countries)
Bangladesh, Brunei, Cambodia, Cook Islands, Fiji, French Polynesia, Kiribati, Lao People’s Democratic Republic, Macao, Myanmar, Nauru, Nepal, New Caledonia, Niue, Pakistan, Papau New Guinea, Philippines, Pitcairn, Soloman Islands, Sri Lanka, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna.
7. Rest of World One (28 countries)
Albania, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Kosovo, Macedonia, Republic of, Malta, Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, Turkey, Ukraine.
8. Rest of World Two (133 countries)
Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo, The Democratic Republic of the, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, French Guiana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Holy See (Vatican City State), Honduras, Iran, Islamic Republic of, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mexico, Moldova, Republic of, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Paraguay, Peru, Qatar, Republic of Cameroon, Reunion, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, United Republic of, Togo, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Island, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands, British, Yemen, Zambia, Zimbabwe.
9. UK/Ireland
Ireland, United Kingdom
10. USA/Canada
Canada, United States of America

Delivery Times
Australian Domestic Express Post: Approximately 3-5 business days*
International Standard Post: Approximately 10-27 business days*
*Please note that these are estimated delivery times only, therefore Ellenny Swim does not guarantee delivery dates.
All goods purchased on Ellenny Swim will be dispatched within 48 hours of receiving your order. A confirmation email will be sent once the order has been received.
Once the goods have been dispatched from our warehouse you will receive confirmation to the order email address.
Order delivery times are provided as guidelines only, and do not take into account possible delays (i.e. customs, public holidays etc). We cannot be held liable for any delay in delivery and the above time frame is as provided to us by the freight company.

Delivery Address
Please provide an address where you will be located during office hours. If a work address is provided, the courier company requires the business and receivers’ names.
Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.
Once an order has been dispatched, Ellenny Swim is unable to amend delivery location or redirect parcel.
Please note we are not able to deliver via courier to PO Box addresses.

Customs and Duty
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We are unable to predict the charges, and the recipient is liable for the payment of import duties, customs and local sales tax. Contact your local customs office for more information on potential charges.

SHIPPING FAQ'S

Q. How long does delivery usually take?
Australian Domestic Express Post: Approximately 2-3 business days*
International Standard Post: Approximately 10-27 business days*
*Please note that these are estimated delivery times only, therefore Ellenny Swim does not guarantee delivery dates.
Order delivery times are provided as guidelines only, and do not take into account possible delays (i.e. customs, public holidays etc). We cannot be held liable for any delay in delivery and the above time frame is as provided to us by the freight company.

Q. When will my order be dispatched?
All goods purchased on Ellenny Swim will be dispatched within 48 hours of receiving your order. A confirmation email will be sent once the order has been received.
Once the goods have been dispatched from our warehouse you will receive confirmation to the order email address.

Q. Do I need to be home to accept delivery?
Please provide an address where you will be located during office hours. If a work address is provided, the courier company requires the business and receivers’ names.
Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot.
Once an order has been dispatched, Ellenny Swim is unable to amend delivery location or redirect parcel.
Please note we are not able to deliver via courier to PO Box addresses.

Q. Do I need to pay customs or duties?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We are unable to predict the charges, and the recipient is liable for the payment of import duties, customs and local sales tax. Contact your local customs office for more information on potential charges.