Get in Touch

We are dedicated to delivering reliable, high-quality customer support for players across Australia. Our friendly and experienced team is available to assist with any questions regarding your gaming experience, account enquiries, or issues related to our pokies platform.

Whether you require technical assistance, help with payments, or guidance on responsible gambling, our support team is here to ensure your experience remains smooth, secure, and enjoyable.

Support Channels Available

• Live Chat — Receive real-time support directly through our website (fastest option)
• Email — Submit detailed enquiries to [email protected]
• Phone — Contact our Australian support line: 1800 858 858

Response Timeframes

• Live Chat: Immediate responses during operating hours
• Phone: Usually answered within a few minutes
• Email: Responses provided within 24–48 hours

To help us provide faster assistance, please have your account username or relevant details available when contacting us. Our support specialists can assist with technical issues, payment enquiries, account verification, responsible gambling support, and general platform-related questions.

All communications are handled with strict confidentiality in accordance with Australian privacy legislation and our internal data protection standards.

Support Hours

• Monday to Sunday: 8:00 AM – 12:00 AM (NZST)
• Live Chat and Phone support are available during these hours
• Email enquiries are monitored daily, seven days a week

Frequently Asked Questions

Before reaching out to our team, you may find useful information in our FAQ section. Topics include account registration, deposits and withdrawals, bonuses, game functionality, and responsible gambling information.

Responsible Gambling Support

If you need support managing your gambling activity or setting account limits, our customer support team is here to assist. You can also visit our Responsible Gambling page or contact external support organisations for additional guidance.

• Gambling Helpline Australia: 1800 858 858

What You Can Expect When Contacting Us

• Professional and friendly customer support
• Transparent and straightforward communication
• Fast and effective issue resolution
• Additional follow-up support when required

Escalation Procedure

If your issue is not resolved to your satisfaction, you may request escalation to a supervisor or submit a formal complaint by email for further review and investigation.

Feedback

We value your feedback and continuously strive to improve our services. If you have suggestions regarding our platform or features, please feel free to share them through any of our available support channels.