FAQ

YOUR QUESTIONS ANSWERED

Ellenny Swim Swimwear


With the correct care your swimwear will last many seasons.

Please follow care instructions as stated.

  • Rinse well after use, do not roll up or store wet.
  • Cool hand wash separately.
  • Do not bleach, soak or rub.
  • Do not tumble dry.
  • Do not dry clean.
  • Do not iron.
  • Avoid contact with suntan lotions, rough surfaces, pools and spas treated with harsh chemicals.
  • Dry in shade.
  • Some colours may bleed or transfer when wet.

What's happening inside Ellenny Swim?

  • Ellenny Swim uses luxurious recycled Italian Carvico fabric.
  • It is made from fishing nets and other nylon waste.
  • Its composition is 78% polyamide (recycled) and 22% elastine.
  • It is chlorine and sunscreen resistant and has a UPF rating of 50+.

Yes, we have specifically designed the entire range so it can be mixed and matched. This is possible as the reverse briefs are sold as a separate item.

Please see our size guide for more information about sizing. The sizes are generous and you will find the fabric is quite forgiving, so you may need to size down for a figure hugging look. Ellenny Swim size guideEllenny Swim girls size guide

Ordering and Payment


We use Australian Dollar AUD.

We accept Google Pay, Apple Pay, Paypal, Afterpay and payment by major credit cards.

No you don't.

Shipping


We ship worldwide.

You can view a list of all countries we ship to in our shipping policy.


Shipping costs are calculated automatically for you at checkout.

Shipping is free within Australian on orders over $100.


Delivery Times

Domestic Standard Post – approximately 2-7 business days.

International Post – approximately 7-10 business days.

Please note: These are estimated delivery times only, therefore Ellenny Swim does not guarantee delivery dates.

If you order hasn't arrived after the expected shipping time, in the first instance please email with your order number.

Each local postal service has their own conditions around delivery of items. Whether you need to be present to accept delivery depends on the local postal service and their terms and conditions.

Returns and Exchanges


It is important to us that your swimwear fits you properly and you LOVE it. If you are not satisfied with your purchase you may return your unworn, unwashed item within 30 days of receipt for a full refund or we will happily exchange for a product of the same value. *Please note all items purchased through a sale are non refundable but you can exchange for another style or size.

Please see our refund policy for instructions on where to return your item to.


To return or exchange an item(s), contact us via email and send your item(s) back to us at the address below:

Ellenny Swim
(C/O Garment and Product Solutions)
PO Box 2180
Mansfield BC QLD 4122
AUSTRALIA

For full details about refunds and exchanges read our refund policy.


Please note return postage is covered by you but you will not be charged again for shipping if you opt to exchange your items. If you opt for an exchange and need help with your size please send us your measurements so we can work it out.

To be eligible for a return/exchange:

  • Your swimwear must have been delivered to you in the last 30 days.
  • All items must be returned unworn, unwashed with original tags, hygiene strip in place and packaging intact.
  • Package up the item with name and order number.

There are certain situations where returns and exchanges are not granted:

  • Any item not in its original condition is damaged for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!
  • All goods will be inspected on return. We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We're not responsible for any items that are returned to us by mistake.
  • Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Faulty/damaged item We replace items if they are defective or damaged. If you're looking to return a faulty or incorrect item, please get in touch so we can arrange this for you.


We do not offer refunds on sale items. We do offer an exchange of size on sale items if stock is available and it is returned to us in original unworn condition with sticker and tags in place.

Discounts are not valid with any other offer.

If you purchase during a sale then you are accepting of these terms and conditions.

Please contact us if you have any queries.

Privacy


Yes we do. You can view it here.